Calling Your Accountant

“Good Morning. GSM & Co, How can I help you?”

A simple and friendly greeting.

Your reply has taught us to know you in more ways than realised.

Your initial contact when calling your accountant is always short and sweet, just like this post.

But no matter how long this is, your call/query is always treated with a friendly, professional and courteous manner.

Often, a person’s voice is recognised and can be greeted by name, bringing familiarity and comfort knowing that it is not only the partners and accountants at GSM but everyone that works here prides themselves in looking after you, providing a personable, friendly and professional service from start to finish.

Even the tone of your voice can tell us a lot about your mood and how you are at that point in time. Whether your reply be short and to the point or hurried and rushed or even light and jovial, we have learnt to recognise these emotions and adapt our response accordingly, providing chat, reassurance, or quick answers.

No matter how you are when you call us, we always ensure:

• your call will be passed to the partner who looks after you,
• if they are not available, someone who has dealt with your affairs and who knows of your needs will take the call
• we always endeavour to have 90% of our calls answered straight away, or if not, then we will get someone to call you back as soon as possible.

Hopefully, our swift skills in treating your call with the utmost of professionalism and familiarity can often lift even the most negative of moods and brings relief and reassurance for all.